At AegisHome, we deeply value your privacy and understand the great responsibility that comes with managing your personal data. We are firmly committed to protecting, safeguarding, and ethically using all your personal information. This Privacy Policy has been drafted in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant guidelines issued by the National Privacy Commission (privacy.gov.ph). Our goal is to ensure absolute transparency regarding how we collect, use, store, transfer, and protect your information, always safeguarding your right to informed self-determination. We encourage you to read this document carefully to fully understand our privacy practices.
1. Identity, Company Name, and Address of the Personal Information Controller
The personal information controller for your personal data collected through this website and other service channels is the legal entity AegisHome Philippines Trading Corporation, which hereinafter will be referred to as "AegisHome" or "Personal Information Controller." The company is registered at Unit 1508, 15th Floor, One Global Place, 25th Street corner 5th Avenue, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines, TIN 009-482-731-000, SEC Registration No. CS2026134857. This address is designated for any communication regarding the protection of your personal data.
2. Categories and Types of Personal Data Collected
To fulfill the primary and secondary purposes described herein, AegisHome may collect, either directly when you provide them during account creation or checkout, indirectly through permitted public sources, or automatically through cookies on our website, the following categories of data:
- Identity and Contact Details: Full name, surname, age, date of birth, landline phone, mobile phone, and email address.
- Location and Shipping Details: Complete shipping address (street, number, barangay, city/municipality, province, postal code, landmarks), billing address, city, and region within the Philippines.
- Tax and Financial Details: TIN and billing details exclusively when you request issuance of a valid tax invoice for your purchases, in accordance with BIR requirements.
- Browsing and Device Data (Collected automatically): IP address, browser type, operating system, pages visited, time spent on the website, links clicked, and approximate geographic data from your connection.
It is important to emphasize that AegisHome does not collect or process Special Categories of Personal Data (such as racial or ethnic origin, health status, religious beliefs, or political opinions). Also, direct financial information (such as full credit card number or CVV code) is not stored in our databases; it is processed encrypted and directly by certified payment gateways in accordance with PCI DSS standards.
3. Primary and Necessary Processing Purposes
The personal data you entrust to us will be used exclusively and strictly for the following primary purposes, which are necessary for the relationship between you and AegisHome:
- Commercial Management: Processing, verification, approval, and accounting management of your orders through the e-commerce platform.
- Logistics and Shipping: Effective coordination of physical delivery of "AegisHome Home Spray" products to the address you provide, with disclosure of strictly necessary details to courier partners (J&T Express, LBC Express, Ninja Van).
- Customer Service: Technical support, answering questions about proper application and precautions of the product, warranty requests, returns or exchanges, and complaint follow-up through official channels ([email protected] and phone).
- Invoicing and Tax Obligations: Issuance of valid invoices and compliance with tax obligations before the Bureau of Internal Revenue (BIR).
- Security and Prevention: Identity verification to prevent fraud, identity theft, or unauthorized purchases.
4. Secondary or Optional Purposes
Additionally, unless you expressly object, we will use your contact details for the following secondary purposes:
- Marketing and Advertising: Sending newsletters, exclusive offers, discount coupons, and digital advertising related exclusively to the AegisHome product line.
- Market Research and Surveys: Invitations to participate in voluntary satisfaction surveys regarding product quality, delivery times, and service.
- Statistical Analysis: Creation of aggregated and anonymized consumption profiles to optimize the website and adapt to the needs of the Philippine market.
5. Mechanisms for Limiting Use or Disclosure
AegisHome respects your right to decide what information you wish to receive. If you wish to limit the use of your data, especially to stop promotional messages, you may send a request with the subject "Opt Out of Marketing" to [email protected]. Additionally, every promotional email includes an "Unsubscribe" link for immediate removal from the distribution list. You may also register with the NTC Do Not Call Registry to limit unsolicited marketing calls and messages.
6. Data Subject Rights and Withdrawal of Consent
As a data subject, you have the following rights under the Data Privacy Act of 2012 (RA 10173):
- Right to Be Informed: To know what data we hold about you, for what purposes, and under what conditions.
- Right to Access: To obtain a copy of your personal data in our possession.
- Right to Rectification: To request correction or updating of inaccurate or incomplete information.
- Right to Erasure or Blocking: To request deletion or blocking of your data when processing is no longer required.
- Right to Object: To object to processing for marketing or other secondary purposes.
- Right to Data Portability: To receive your data in a structured, commonly used format.
- Right to File a Complaint: To lodge a complaint with the National Privacy Commission.
To exercise any right or withdraw consent, send an email to [email protected]. We will respond within a reasonable period in accordance with RA 10173. You also have the right to file a complaint with the National Privacy Commission (privacy.gov.ph).
7. Data Transfers
AegisHome commits not to sell, rent, or trade your personal data. Your data is disclosed only to the following recipients and exclusively for the purposes described:
- Courier Companies: J&T Express, LBC Express, Ninja Van — for delivery of AegisHome products.
- Payment Gateways: Certified providers (Stripe, PayPal, GCash, Maya) for secure payment processing.
- Public Authorities: Only upon judicial or lawful request from competent Philippine authorities.
8. Privacy Policy Amendments
This policy may be amended periodically due to new legal requirements, changes in our business practices, or security improvements. Every update will be published immediately on this page with reference to the date of last revision. We recommend checking it regularly.
9. Contact with the Data Protection Officer
For any inquiry, complaint, or clarification regarding this policy, contact us at [email protected] or by phone at +63 2 8534 7892 (Monday–Friday, 9:00 AM–6:00 PM, PHT).
Last updated: June 15, 2026