These General Terms of Use and Sale govern access to, browsing of, and use of the official AegisHome website in the Philippines, as well as the relationship between our company and users who visit or purchase products through this digital platform. Please read this document carefully before using the website, registering, providing personal data, or making a purchase. By accessing, browsing, or using any service on this website, you expressly acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as by the Privacy Policy and other operational policies published here. If you do not agree with any term, please do not use the website and do not purchase our products.
1. Company Identity, Provider Details, and Website Ownership
This website, all subpages, integrated payment portals, and linked domains are operated, managed, and owned exclusively by AegisHome Philippines Trading Corporation, a company incorporated under Philippine law, with registered office at Unit 1508, 15th Floor, One Global Place, 25th Street corner 5th Avenue, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines, TIN 009-482-731-000, SEC Registration No. CS2026134857. Every transaction, agreement, communication, or claim arising from use of the website is deemed to be entered into directly with the said legal entity, which hereinafter we refer to as "AegisHome," "we," or "the Company."
2. Nature and Primary Purpose of the Website
The primary purpose and nature of this digital platform is the promotion, technical information, marketing, and online sale (e-commerce) of the product marketed as "AegisHome Home Spray." The product is strictly classified as a cleaning and environmental control item for household use only. Its design and application aim at the prevention, repelling, and control of mosquitoes, pests, common insects, and environmental nuisances in residential settings. The website also aims to inform consumers about safe usage practices, application warnings, and methods for preventing pests in the home.
3. Product Features, Presentation, and Expectations
We make continuous efforts to ensure that technical information, benefit descriptions, ingredient lists (where applicable), and photographic material on the website are as accurate, clear, and up to date as possible. However, the user understands and accepts that images, colors, and designs of bottles, sprayers, or labels are purely indicative; the final physical presentation may differ slightly due to design updates, production, or screen calibration differences. Furthermore, every advertising claim regarding product effectiveness against pests and insects is strictly subject to proper, methodical, and label-compliant use. AegisHome does not guarantee complete elimination of serious infestations nor success if the product is used outdoors in rain, on very porous surfaces without reapplication, or if diluted/modified.
4. Pricing, Offers, and Promotional Activities Policy
All prices on the website are expressed exclusively in Philippine Pesos (PHP) and include 12% VAT in accordance with applicable Philippine tax law and BIR regulations. AegisHome reserves the absolute right to modify prices at any time, without prior notice, due to raw material costs, inflation, or commercial strategy. However, it fully honors the price displayed to the customer at the moment of successful order completion and payment authorization. Offers, discount coupons, bundles (AegisHome Duo, Family pack), or free shipping are subject to specific deadlines, volume terms, and stock availability. AegisHome reserves the right to cancel offers if stock is exhausted or if fraudulent or automated coupon use is detected.
5. Payment Gateways, Financial Security, and Fraud Prevention
For your convenience and security, we accept payments through recognized and certified external payment gateways, which process transactions with credit/debit cards (Visa, Mastercard, American Express) and other methods (GCash, Maya, bank transfer). All sensitive financial data is encrypted end-to-end and processed directly on the secure servers of financial institutions. Therefore, AegisHome does not receive, view, or store on its servers the full or confidential financial details of the customer. We reserve the right to reject, hold, or cancel any order that our antifraud system (or that of our partners) considers suspicious, with notification or a request for additional identity verification.
6. Order Process, Confirmation, and Availability
A purchase is considered complete only when the customer receives an official "Order Confirmation" email with the order number. Despite strict stock checks, all orders are subject to final physical availability. In the rare event of unavailability after payment confirmation, the AegisHome team will contact you within 48 business hours, offering an estimated restock time or full cancellation with refund to the original payment method.
7. Shipping Logistics, Times, and Receipt
We ship exclusively within the Philippines (Metro Manila, Luzon, Visayas, Mindanao, and remote areas nationwide). Specifications, charges, extended zones, tracking, and estimated times (typically 2–5 business days) are detailed in the "Shipping" section, which forms an integral part of these Terms. The customer bears full responsibility for an accurate and complete delivery address; any delays, returns, or additional charges due to incorrect address are borne exclusively by the buyer.
8. Exchanges, Returns, and Warranty Policies
The framework for evaluating requests is described in detail in the "Exchanges and Returns" section. In summary, requests are accepted only if the product arrives damaged by the courier, has a factory defect (e.g., sprayer malfunction), or if the wrong item was sent. Every claim must be submitted within 5 calendar days of delivery, with clear photographs. AegisHome does not accept returns due to "change of mind" for chemical products once the seal is opened or broken, for safety and hygiene reasons.
9. User Obligations and Responsibility for Proper Use
By using the website, the user declares that they are of legal age, have legal capacity to enter into contracts, and will provide truthful, accurate, and up-to-date personal, contact, and shipping details. By purchasing AegisHome Home Spray, the customer agrees to read the label in full before first use and to strictly follow the instructions, precautions, and safety warnings as described in the "Safe Use Guide" section. The consumer understands that this is an active chemical product and that misuse, negligence, or exposure of minors/pets constitutes a serious violation of the manufacturer's instructions, with exclusive liability on the customer.
10. Limitation of Company Liability
It is essential to reiterate that AegisHome is a cleaning, pest control, and preventive household maintenance product. It is not a pharmaceutical product, not a human medicine, not a veterinary product, nor designed for clinical prevention or treatment of vector-borne diseases. It does not replace professional disinfection when there are serious, structural infestations (termites, advanced bed bug cases, etc.). AegisHome's maximum liability is limited to the purchase value of the defective product under normal conditions of use. To the maximum extent permitted by Philippine law, AegisHome disclaims liability for direct, indirect, consequential, or punitive damages, injuries, poisoning, property damage, or loss of profit from incorrect, negligent, or unauthorized use.
11. Intellectual and Industrial Property Rights
All elements, designs, architecture, content, and materials of the website (texts, graphics, logos, icons, photographs, audio, software, etc.) belong exclusively to AegisHome or content providers and are protected under Philippine intellectual property law and applicable international conventions. Copying, reproduction, distribution, modification, public display, or commercial exploitation without prior written authorization from an authorized AegisHome representative is strictly prohibited.
12. Official Support Channels and Inquiry Resolution
Our commitment does not end with delivery. For any inquiry, technical clarification, damage report, logistics claim, or general follow-up, contact us directly: [email protected] or through the form on the Contact page. We will respond within 48–72 business hours.
13. Jurisdiction and Applicable Law
For the interpretation, execution, and compliance of these Terms, as well as for any dispute arising from use of the website or purchase of products, the parties are expressly subject to the laws of the Republic of the Philippines and the competent courts of Taguig City / Metro Manila, with waiver of any other jurisdiction.