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AegisHome Customer Support and Contact Center

Welcome to the official AegisHome customer support center in the Philippines. We understand that dealing with mosquitoes, pests, and household nuisances can raise many questions about the proper use of our products, your order delivery times, or warranty policies. Our advisory team is trained and ready to provide all the information you need, ensuring your experience with our brand is transparent, fast, and satisfactory. Whether you want to learn more about our nationwide shipping coverage across the Philippines, need help tracking your package, or wish to ask a specific question about the safe application of the product in different areas of your home, we are here to listen and resolve every concern.

Other contact channels and service hours

We know that every customer has different preferences when reaching out to us. In addition to the online form on this page (requests are generally answered within 24 business hours), we also offer direct contact channels. Official customer service hours for the entire Philippines are Monday to Friday, 9:00 AM to 6:00 PM (PHT). During these hours, our team handles returns, answers technical questions about AegisHome application against pests and insects, and manages logistics incidents with courier partners.

For immediate contact, you may email us at [email protected] or call +63 2 8534 7892. Our office is located at Unit 1508, 15th Floor, One Global Place, 25th Street corner 5th Avenue, Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines.

If your inquiry relates directly to a completed order, please always include your Order Number (which begins with "#" and appears in your purchase confirmation email). This allows us to access your file immediately and offer a much faster resolution. Please remember that we do not provide medical or veterinary advice; our responses always relate to sales support, shipment tracking, and general guidance regarding the label of our household product.